What we accept
- Size & style exchanges
- Refunds for faulty or damaged items
- Refunds for items not fitting as expected (we'll ask for your feedback)
- Sale items — final sale, no returns or exchanges
Key details
| Lodgement window | 30 days from ship date |
| Return shipping | At your cost — use any courier of your choice |
| Faulty or wrong item | We provide a prepaid label |
| Processing time | 3–7 business days on receipt |
| Refund handling fee | $4 AUD deducted from store credit |
| AfterPay restocking fee | $8 AUD for AfterPay refunds |
Item condition
Items must be returned in original condition. We cannot accept returns that are:
- Worn or washed
- Missing tags or original packaging
- Stained with deodorant or affected by odours (including perfume)
- Affected by pet dander
If these conditions are not met, the return will be rejected and sent back to you at your own expense.
Welcome discount & store credit
If you placed your first order with our welcome discount and return for store credit, we'll honour the 10% off. Email hello@dukethelabel.com and we'll send a new welcome code to use alongside your store credit.
Received a wrong or damaged item?
Don't lodge through the portal — email hello@dukethelabel.com first and we'll send you a prepaid return label.
Black Friday orders
Special T&Cs apply to Black Friday purchases. Read them here before lodging a return.
Duke The Label is not responsible for items lost or damaged in transit. We recommend using a tracked service.
US orders ship from Australia. Returns must be sent back to our AU warehouse — please factor in international postage time and cost before lodging.
What we accept
- Size & style exchanges
- Refunds for faulty or damaged items
- Refunds for items not fitting as expected (we'll ask for your feedback)
- Sale items — final sale, no returns or exchanges
Key details
| Lodgement window | 30 days from ship date |
| Return shipping | At your cost — ship back to our AU warehouse |
| Customs & duties on return | Your responsibility |
| Faulty or wrong item | Email us — we'll arrange a return label |
| Processing time | 3–7 business days on receipt at our warehouse |
| Refund handling fee | $4 AUD deducted from store credit |
Item condition
Items must be returned in original condition. We cannot accept returns that are:
- Worn or washed
- Missing tags or original packaging
- Stained with deodorant or affected by odours (including perfume)
- Affected by pet dander
If these conditions are not met, the return will be rejected and sent back to you at your own expense.
Received a wrong or damaged item?
Don't lodge through the portal — email hello@dukethelabel.com first and we'll arrange a return label for you.
We strongly recommend using a fully tracked courier for all international returns. Duke The Label is not responsible for items lost or damaged in transit.
All international orders ship from Australia. Returns must be sent back to our AU warehouse. You are responsible for all return postage and any applicable customs or duties fees.
What we accept
- Size & style exchanges
- Refunds for faulty or damaged items
- Refunds for items not fitting as expected (we'll ask for your feedback)
- Sale items — final sale, no returns or exchanges
Key details
| Lodgement window | 30 days from ship date |
| Return shipping | At your cost — ship to our AU warehouse |
| Customs & duties on return | Your responsibility |
| Faulty or wrong item | Email us before shipping anything back |
| Processing time | 3–7 business days on receipt at our warehouse |
| Refund handling fee | $4 AUD deducted from store credit |
Item condition
Items must be returned in original condition. We cannot accept returns that are:
- Worn or washed
- Missing tags or original packaging
- Stained with deodorant or affected by odours (including perfume)
- Affected by pet dander
If these conditions are not met, the return will be rejected and sent back to you at your own expense.
Received a wrong or damaged item?
Don't lodge through the portal — email hello@dukethelabel.com first and we'll advise next steps before you ship anything back.
Due to longer transit times, we strongly recommend using a fully tracked and insured courier. Duke The Label is not liable for parcels lost or damaged in transit.
