Please Read Our Policy Before Proceeding

We want you to love your garments, but we understand that sometimes pieces don't fit the way you wanted them to, or there are sizing circumstances. Nevertheless, our priority is to make sure you are 100% happy with your purchase!

By the Australian consumer law, Duke The Label offers exchanges for your purchase for another size or style and a refund subject to terms and conditions.

Please read all bullet points below prior to lodging a return:

• We accept returns for size changes and style changes. 

• We offer refunds for faulty or damaged items or items not fitting as expected (we require feedback to help us improve our designs, please).

• You have 60 days from the date your order was shipped to lodge a return request. The item must be returned in its original condition, unworn, with no pet dander, unwashed, unsoiled, with tags, and with no odours (including perfumes). If these conditions are not met, the return will be rejected and returned to you at your own expense.
  

• For change-of-mind or size/style returns, you’ll need to ship your order back at your own cost. Once your return is lodged in our portal, you’ll receive an email with the return address and instructions. You're welcome to use any courier of your choice. If you’ve received the wrong or damaged item, we’ll provide a return label for you. Please allow up to 3-7 business days from when your order is received at our warehouse for your exchange or refund/store credit to be issued. Duke The Label Pty Ltd is not responsible for any lost or damaged items when returning.

• Refund requests will have a fee of $4. This will be deducted from your store credit to cover handling fees.
  

• All items in our SALE section are final sale; they will not be restocked and cannot be returned.

• If you place your first order using our welcome discount code and would like to return your item in exchange for store credit, we will honour the 10% discount off your first order. Please contact our customer service, and we will provide you with a new welcome code to be used in conjunction with your store credit.

• USED AFTERPAY? Payment providers, please note that we charge a $8 restocking fee for all refunds for orders that use AfterPay due to the fees of the service used by the customer.

If you do have any questions or concerns, please reach out to hello@dukethelabel.com